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Bigballgowns.com Customer Q&A

By  Hannah Leaberry,   posted May 3, 2017
Hi! I was wandering if the boleros that are worn by the models on your modest ball gowns come with the dress? And I was hoping to raise the neckline of the dress 3 inches take it more modest. Thank you!
By  Customer Service Center,   posted May 4, 2017
Hi,thank you for your inquiry. Yes, boleros are worn by models, could you tell me which gown you refer to? Enjoy your shopping here.
By  Rushi Chak,   posted Feb 17, 2017
Good afternoon, I was looking through the big ball gowns website and I am in love with many of the dresses. I am looking to buy a really nice big evening ball gown because I will be competing in a national beauty pageant in my country; My question is how accurate are the pictures to looking at the dresses in real life? I have shopped online before and something that may seem really puffy on a website, ends up being flat when it is delivered, that is one example. So how can you ensure me that the dresses are exactly like what is being shown? If I am not satisfied or if there is something wrong with the dress, then am I able to return it and get full refund? Due to previous experiences, I want to be extra sure before buying online. Best regards, Rushi Chak
By  Customer Service Center,   posted Mar 12, 2017
Hi,thank you for your inquiry. Dear, all the gowns on our website are made and designed by ourselves. http://www.bigballgowns.com/info/Return-Policy/ for your reference.
If you order a ball gown, we will send you underskirt for you for free. Enjoy your shopping here.
By  Kaitlin,   posted Jan 29, 2017
does this dress come in blue? if so can i see a picture of it?
By  Customer Service Center,   posted Mar 12, 2017
Hi,thank you for your inquiry. All our dresses can be made in the color you want, but we are so sorry that we don't have other pictures of the dress. Enjoy your shopping here.
By  Tatiana Coreas,   posted Jan 20, 2017
Hi I actually had a question about special orders! I actually found two dresses on your sight that I love! However I was wondering if there was any way to take the bottom of one dress and the top of another to make it into one dress? Email is the best way to reach me and the dress is not needed until late May. Thank you for taking the time to read this and I hope to hear from you soon! -Tatiana
By  Customer Service Center,   posted Jan 22, 2017
Hi,thank you for your inquiry. Yes, we can combined with two dresses. Could you tell me the dresses style number? Enjoy your shopping here.
By  Kendra Garton,   posted Jan 9, 2017
Are they using a hoop skirt underneath the dress? And is there any photos in Ivory I could get?
By  Customer Service Center,   posted Jan 22, 2017
Hi,thank you for your inquiry. We will send you a underskirt with the dress if you order it.
Style # BG0051 is ivory, you can check it. Enjoy your shopping here.
By  lisa walker,   posted Jan 8, 2017
can pick up in store in cypress texas
By  Customer Service Center,   posted Jan 22, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Amanda Blaszuk,   posted Dec 30, 2016
I just realized, it wasn't clear on my last question. I don't want all the extra sequins at the waist, I just want the cut off the dress in that shape. I actually don't prefer the excessive sequins on the link. Also I noticed the back of the dress looks low and wondered if it's possible to have it raised to a similar height as the front.
By  Customer Service Center,   posted Jan 2, 2017
Hi,thank you for your inquiry. OK, we won't add extra sequins. And also we can raise the back, could you tell us how many inches you want to raise? Enjoy your shopping here.
By  Amanda,   posted Dec 1, 2016
I have a picture of a similar dress and wondered if you could make a few changes to yours. I'd like to order two matching for my bridesmaids. Look at this on eBay http://www.ebay.com/itm/332041720754 there is a link. I'd like the sweetheart neckline and the v shape at the waist but not so bold with the detail at the v. The shape is what they tried on locally and it's a nice look. Please let me know. I would love to order from you because everyone seems very happy with the quality. If you can do this, I'll give exact measurements and please also include jackets? Like on a peach colored dress you have.
By  Customer Service Center,   posted Dec 5, 2016
Hi,thank you for your inquiry. Yes, we can make that. If you want V shape on the waist, we have to charge you 19.99 dollars for the extra sequins. Enjoy your shopping here.
By  Amanda Blaszuk,   posted Nov 27, 2016
Is it possible to put pockets in this dress?
By  Customer Service Center,   posted Nov 28, 2016
Hi,thank you for your inquiry. Yes, we can put pockets in this dress. Enjoy your shopping here.
By  Lewis Cross,   posted Oct 23, 2016
Do you also make men's vintage vest?
By  Customer Service Center,   posted Oct 24, 2016
Hi,thank you for your inquiry. Sorry, we don't. Enjoy your shopping here.
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